Fixing authentication errors with the Salesforce Connected app

Last updated: May 7, 2026

In September 2025, Salesforce began enforcing new security restrictions on how third-party applications connect. This may cause connection issues for new users or when re-authenticating the Pursuit Connected App.

The Solution

In order to resolve the issue, the Pursuit Connected App needs to be explicitly installed and approved within your Salesforce Connected App settings. There are two paths to resolving the issue.

Option 1: Salesforce Admin Install
A Salesforce Administrator needs to install the Pursuit App in your team's Salesforce organization. To install the Pursuit App in Salesforce, follow these steps:

  1. As a Salesforce Administrator, log in to Salesforce.

  2. Navigate to Setup.

  3. In the Quick Find box, search for and click "Connected Apps OAuth Usage."

  4. Find the Pursuit App in the list and click the "Install" or "Approve" button.

The Pursuit Connected App will only be visible once a Salesforce System Administrator or end-user has successfully connected to Pursuit. To enable the app:

  1. A Salesforce System Admin must first connect to Pursuit through their personal settings.

  2. After the connection is complete, the Pursuit App will appear and can then be installed.

  3. The Salesforce System Admin's Pursuit access can be deactivated after this step if they don't need it.



Option 2: User-Specific Permission
If for any reason Option 1 is not feasible, a Salesforce Administrator can grant a specific permission to the user's profile.

  1. Your Salesforce Administrator should navigate to Setup.

  2. In the Quick Find box, search for "Profiles" and select the user's profile.

  3. Under the "System Permissions" section, they should enable the "Approve Uninstalled Connected Apps" permission.

Final Step required for both options
Once the Salesforce Administrator has completed one of the steps above, please have your users do the following before trying to connect again:

  1. Clear their browser's cache and cookies.

  2. Try connecting to Salesforce from Pursuit again.